Service operations strategy, flexibility and performance in engineering consulting firms
نویسندگان
چکیده
منابع مشابه
Service operations strategy, flexibility and performance in engineering consulting firms
In this paper, the relationship between operations strategy and performance through ̄exibility as a moderating variable is analysed within the service setting of engineering consulting ®rms in Spain. A framework for service strategy dimensions is suggested while manufacturing ̄exibility dimensions are applied to service operations considering necessary adaptations. A path analysis model is applie...
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ژورنال
عنوان ژورنال: International Journal of Operations & Production Management
سال: 2003
ISSN: 0144-3577
DOI: 10.1108/01443570310501907